Shipping & Returns
SHIPPING OR LOCAL PICK UP
Imber Boutique is happy to offer free shipping on all domestic (within Canada) on orders over $150 CAD. Orders under $150 CAD will be subject to a flat shipping fee of $9.99 CAD (within Canada). United States shipping is subject to a flat fee of $20 CAD and International orders $50 CAD.
You are also welcome to choose "Local Pick Up" for our Marda Loop Location.
Please allow between 24-72 business hours for order processing. Please note our business hours do not include weekends.
Please note that once an order has been placed we cannot guarantee cancellation. If you wish to make changes or cancel and order please email email@example.com Once an order has shipped it cannot be cancelled and our return policy will apply.
Your purchase didn't work out as you hoped? Just not loving it? We get it!
- ONLINE PURCHASES
Please contact us within 3 days of receipt of your online order to arrange your return. Imber Boutique is happy to offer full returns for REGULAR priced online orders within 14 days from the day your item is delivered. ALL ONLINE "SALE" ITEMS ARE ELIGIBLE FOR EXCHANGE OR STORE CREDIT ONLY (THIS INCLUDES ITEMS THAT HAVE BEEN PURCHASED WITH COUPON CODES). All items must be returned UNWORN, with ALL TAGS ATTACHED (as originally sent out) and are subject to inspection upon return. All accessories, jewelry, headwear, swimwear, socks, sunglasses, under garments are FINAL SALE. No exceptions will be made. Please email us at firstname.lastname@example.org if you would like to arrange for a return, we will send your instructions.
All return costs are at the customers expense. We highly encourage customers to get a tracking number when shipping return packages, as items lost in the mail are your responsibility and we cannot issue refunds on lost parcels.
- CALGARY LOCATION RETAIL PURCHASES
Items purchased in our Calgary Retail location are eligible for EXCHANGE OR STORE CREDIT ONLY, within 14 days of purchase. All Sale items are final, including those used with discount/coupon codes. All items must be returned UNWORN, with ALL TAGS ATTACHED as purchased, and are subject to inspection upon return. All accessories, jewellery, headwear, swimwear, socks, sunglasses, under garments and sale items are FINAL SALE. No exceptions will be made.
All returns take approximately 7-10 business days processing time to receive a refund once delivered back to our location. Any item(s) being returned are subject to inspection upon delivery and if deemed unsellable, worn, or not in original condition will be sent back at the customers expense. Returns will be credited onto the original method of payment.